Frequently Asked Questions (FAQs)

General Services

Do you fix both desktops and laptops?
Yes, we service both desktops and laptops, including Windows, macOS, and Linux-based systems.
Do you work on Apple/Mac computers?
Yes, we offer support for Apple desktops and laptops, including MacBook, iMac, and Mac Mini. We are not an Authorized Mac repair center so we do have issues getting parts.
Can you repair water-damaged laptops?
We can assess water-damaged devices and attempt recovery, but results depend on the extent of the damage.
Do you work on tablets or smartphones?
Our focus is primarily on computers, but we can help with some tablet issues, especially software-related ones.
Can you help speed up my slow computer?
Absolutely. We offer system optimization, cleanup, and hardware upgrades like RAM or SSDs to improve speed.

Do you build and repair gaming PCs and custom builds?
Definitely! We repair, upgrade, and optimize gaming PCs, custom builds, and high-performance setups.
Can you help me choose parts for a custom PC build?
Yes, we offer consultations to help you choose the right parts for performance and compatibility.
Can I bring my own parts for a custom build?
Of course! We can build your system using your provided components, and we’ll test everything for stability.
Do you offer overclocking services?
Yes, we provide overclocking services with stability testing and thermal analysis.
Can you upgrade my laptop’s RAM or storage?
In most cases, yes! We’ll check your model’s compatibility and offer upgrade options.

Can you help with virus or malware removal?
Yes, we provide thorough virus, spyware, and malware removal.
Can you install antivirus software for me?
Absolutely. We can install and configure antivirus solutions suited to your needs.
Do you offer parental controls or monitoring setup?
Yes, we can help set up parental controls on your children’s devices.
Can you reset or unlock a forgotten Windows or macOS password?
Yes, we can assist with password recovery or reset in many cases.
Can you remove bloatware from a new computer?
Definitely. We can clean up unnecessary software and optimize performance.

Can you recover data from a broken computer?
Yes, we offer data recovery services for a variety of situations.
Do you back up my data before a major repair?
Yes, we always recommend and offer data backup before making significant changes.
Can you transfer data to my new computer?
Yes, we provide full data transfer services including programs, files, and settings.
Do you offer cloud backup setup?
Yes, we can help you choose and configure a secure cloud backup solution.
Is my data safe with you?
We take data privacy very seriously and follow strict protocols to keep your information secure.

Do you offer any kind of warranty on repairs?
Yes, depending on the service or part, warranty terms vary from 30 days to 1 year.
Is it worth fixing my old computer or should I replace it?
We provide honest assessments to help you make the best financial decision.
What if you can’t fix my computer?
If we can’t fix it, you don’t pay — our “No Fix, No Fee” policy applies to most repairs.
How long will my repair take?
Most onsite repairs are completed within 1 hour; shop repairs typically take 1–3 days.
Can I get a loaner computer while mine is being repaired?
Loaners are sometimes available for extended repairs. Please ask about current availability.

How much do you charge for diagnostic and repair services?
Onsite repairs have a 1-hour minimum charge of $135.00 per hour and billed at $2.25 per minute thereafter. We do not charge for travel. Remote sessions have a 15-minute minimum.
Do you charge by the hour or by the job?
We generally charge hourly for onsite work, and not to exceed rates for certain services.
Do you offer flat-rate pricing for common repairs?
Onsite services are billed per hour with not to exceed pricing for virus removal, system reinstalls, data recovery, and other services.
Do you have any discounts for students or seniors?
We keep our pricing fair and affordable for everyone, so we don’t offer separate discounts. Our goal is to provide great value to all our customers. The project scope can be modified if pricing exceeds budget.
What payment methods do you accept?
We accept cash, major credit/debit cards, Venmo, Zelle, and PayPal.

Do I need an appointment, or can I walk in?
We operate by appointment only. There is no storefront or walk-in availability. Our technicians travel to the customer’s location. Remote support appointments are available. Schedule online or by phone.
Do you offer pickup and drop-off services?
Onsite appointments are scheduled for pickup and delivery services. We do not charge for travel.
Can I drop my computer off at your location?
Yes, but by appointment only.
Do you do house calls?
Yes, we offer convenient onsite service at your home or office.
Do you offer remote support?
Yes, we provide remote troubleshooting and software repairs for many common issues.

What are your hours of operation?
We typically operate Mon–Sat by appointment. Evening appointments are available. You can schedule online or by phone.
How do I schedule an appointment?
You can call, text, or book online through our website or scheduling page.
What areas do you service?
We primarily serve Central Ohio and the surrounding area, but remote service is available within the US.
Do you offer emergency or after-hours repairs?
Yes, emergency and weekend services are available based on availability.
Will you teach me how to use my computer better?
Yes, we offer personalized tech tutoring sessions.

Can you install a home Wi-Fi network?
Yes, we install and optimize Wi-Fi routers, mesh systems, and home networks.
Can you help with printer or peripheral setup?
Absolutely. We can help set up printers, scanners, webcams, and other devices.
Can you set up a new computer for me?
Yes, we’ll set up your new system, transfer your data, and install essential programs.
Can you install or upgrade my operating system?
Yes, we install or upgrade Windows, macOS, and Linux systems.
Do you work with businesses or just individuals?
We work with both — including small offices, home businesses, and individual customers.

Do you sell parts or accessories?
We can order and install parts or recommend where to buy quality components.
Can you recycle my old computer?
Yes, we offer secure e-waste recycling and can wipe your data before disposal.
Do you buy or accept trade-ins for old computers?
We occasionally accept trade-ins. Contact us with the details of your equipment.
Are your repairs guaranteed?
Yes, our work is backed by a satisfaction guarantee and warranty.
Why should I choose your service over a big box store?
We offer personalized service, honest advice, faster turnaround, and affordable pricing without the overhead.